Castle Farm, Marshfield, Chippenham, Wiltshire, SN14 8HU
01225 891469

Customer’s comments

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We are so happy to have discovered Knights and Wayne Sequioa for our log burner.
Thank you for all your time and assistance when we came down to meet you in Marshfield.
Thank you for all your help in setting us up with the stove and base. We already have reccomended you to 2 more people. Amazing Service.
Thank you.


Fiona Devon

Dear Henry
Very many thanks for your incredibly efficient service.

John not only delivered the entire consignment on time as promised, but spent a considerable time in the old barn explaining many finer details of the fitting process to my two builder friends. All of this in addition to sending a detailed list of parts needed, and also making a plan of fitting it all to this ancient edifice. Service like this is so rarely received in these modern times.


Ray Brown Devon

Just to express our thanks for recommending and supplying The Jøtul 100 Stove ... it is a superb piece of kit!
Thanks also for recommending Wayne to install it ... he has done an excellent job!
We wish you all well and will certainly recommend Knights.
Thanks again...
Bob & Carol Porter.

Bob & Carol Porter Stroud

Just wanted to let you know we were (a) thrilled with the speed of delivery (b) thrilled with the product, (c) thrilled with great service!
Many thanks!
Best wishes, Victoria

Victoria Kent

I can't thank you enough for all your help and support you have given me pointing out the Gazco line.
The 75T looks absolutely fantastic! I show everyone and they are all very impressed.
Thank you again, you have been brilliant.

Mrs Croker Bath

We would just like to thank you for your kind service in respect of our inset Elise 450 problems. We are pleased to confirm that your replacement of the spinning cowl appears to have rectified the noise problem. Thank you also for John’s visit to repair the air vent mechanism.
Thank you again for your service,

David and Teresa Stroud

I wish to thank colleages of R W Knight and Son for the fantastic donation in the sum of £1903.54 which will be of great benefit to the Great Western Air Ambulance Charity.

Anna Perry Great Western Air Ambulance

I just wanted to say a big thank you for the recently delivered parts for my old Jotul stove. Its a pleasant surprise in this day and age to actually receive the right parts and at a very honest price with delivery as promised.

Bruce Chippenham

Thank you to everyone at Castle Farm who gave us such good, helpful, knowledgeable friendly advice in choosing our woodburning stove. A really great experience and such a joy to encounter such wonderful service. We are delighted.

James Horner Swindon

Many thanks for your prompt reply in forwarding the 100 ml rope glue which I received this morning.
I can only praise the customer focus your company has adopted and is worthy of raising it as a customer comment.

Bruce Nailsea

I wanted to thank you for your kind support shown to Jamies Farm when we recently bought a woodburner from you. The stove will be crucial in creating a warm and welcoming environment. On behalf of the the children who visit and the team at Jamies Farm, Thank you.

Jane Branson Bristol

Dear All,
Many thanks for such a fantastic and professional service. I have just picked up the replacement Ecofan 812 box; perfect !
Wishing you all a toasty festive season.

Adrian Bristol

To everyone involved in the assistance you gave on our recent purchase from you. The customer service and expectation was first class.

Mrs Hodson Corsham

I'm writing to thank you your company for passing on West Country Woodburners contact details.
Your staff supplied an excellent service on our visit. They were courteous and knowledgeable, while explaining things to us. We are very pleased with the stove and the installation(before Christmas, as promised) and will not hesitate to recommend both you and Ali should any of our friends require your details.
Kind Regards

The Harper Family Bristol

Thank you so much for your raffle donation to the West Littleton Sporting Clay Shoot on 21st September. It was a very successful day and the feedback the participants was very positive.
Your help is very much appreciated and it contributed towards the money we were able to donate to our two named charities.

West Littleton Clay Shoot West Littleton

You were right about the rope. The stove is now running beautifully and the doors shut cleanly.
Thank you so much for your help, it was well worth the trip to Marshfield.

H. Kronfield Bath

Many thanks indeed. Our Jotul 118 is up and running and better than ever. Best Wishes.

Mr Roberts Devon

Thank you ! Your customer service has been amazing. I will not forget.

Emma Davies Swindon

Just a note to say a big thank you for mending the throat plate for my Charnwood stove we bought from you. We were very impressed with your fantastic service and also for posting it back to us. How refreshing to receive such good old fashioned service. It is the second stove we have bought from you and definatly will not be the last. Many Thanks.

Mark & Lucy Harvey Bath

Thank you to Jon who was incredibly helpful in talking me through what I needed to do to sort out my Gazco electric stove. His diagnosis was spot on and I managed to sort it out.Very grateful for his attentive service.

Sarah Bristol

Thank you for all your support. Jon was wonderful, efficient and a pleasure to have in my house.

Nicola Carley Devon

Thank you so much for your kind assistance earlier. It is not often these days that customer service personel go the extra mile. I certainly have not experienced it recently and feel very much that for those who do, deserve to know!

Anne Chippenham

Just a note to say how delighted we are with our Morso 6148 which we bought from you and is installed in our kitchen. It burns beautifully and looks terriffic. I am very grateful to you for your friendly and invaluable advice when we visited. It helped with our decision making. We are delighted with the service from Knights and would certainly recommend you.

Peter Smart Winterbourne

Thank you for your excelent service.

Peter Robinson Corston

We thought you might like to know our Jotul woodburner looks fantastic now its is installed. We have had many happy evenings watching the logs burn.

Jacky Joynson Malmesbury

Just writing to thank you for the gift you donated in aid of the motor neurone disease association. Without your generosity the event would not have been possible.

Shirley Dando Motor Neurone Disease Association

I would like to commend you for the excellent attention we received from the staff we came into contact with. Good old fashioned service is difficult to beat. Thank you all and keep up the first class service. All the best.

Alan & Pat Kerry Swindon

I am writing to thank your company for an excellent service. I ended up buying everything from you right down to a brush as I was so happy with the service I received.The staff were courteous, knowledgeable, helpful and patient in explaining things to me. We are very pleased with the stove and will not hesitate to recommend you should the opportunity arise.

Jonathan Reynolds Wick

I am writing to thank you for the excellent telephone advice you gave me regarding my Jotul stove. your advise has been generous and accurate and was extremely helpful. Many thanks again.

John Roberts Bristol

Just a note to say THANK YOU
I was going to replace my wood burning stove, but I decided I would get it refurbished first by a professional firm first and then if I found I could not control the output of heat then I would replace the Hwam stove.
But now it has been refurbished by your team after 7 years of use all I can say is I can control the heat and it only burns 4/5 logs in the evening instead of 10/12 logs in the evening.

So once again a big Thank-you to your team


Cameron Swindon