Thank you to everyone at Castle Farm who gave us such good, helpful, knowledgeable friendly advice in choosing our woodburning stove. A really great experience and such a joy to encounter such wonderful service. We are delighted.
Many thanks for your prompt reply in forwarding the 100 ml rope glue which I received this morning.
I can only praise the customer focus your company has adopted and is worthy of raising it as a customer comment.
I'm writing to thank you your company for passing on West Country Woodburners contact details.
Your staff supplied an excellent service on our visit. Thet were courteous and knowedgable, while explaining things to us. We are very pleased with the stove and the instalation(before Christmas, as promised) and will not hesitate tp reccomend both you and Ali should any of our friends require your details.
The Harper Family
Many thanks for such a fantastic and professional service. I have just picked up the replacement Ecofan 812 box; perfect !
Wishing you all a toasty festive season.
I wanted to thank you for your kind support shown to Jamies Farm when we recently bought a woodburner from you. The stove will be crucial in creating a warm and welcoming environment. On behalf of the the children who visit and the team at Jamies Farm, Thank you.
To everyone involved in the assistance you gave on our recent purchase from you. The customer service and expectation was first class.
Thank you so much for your raffle donation to the West Littleton Sporting Clay Shoot on 21st September. It was a very successful day and the feedback the participants was very positive.
Your help is very much appreciated and it contributed towards the money we were able to donate to our two named charities.
West Littleton Clay Shoot, 2014
You were right about the rope. The stove is now running beautifully and the doors shut cleanly.
Thank you so much for your help, it was well worth the trip to Marshfield.
Many thanks indeed. Our Jotul 118 is up and running and better than ever. Best Wishes.
Thank you so much for your raffle donation. It was a successful day despite the weather forcast. Your help is much appreciated and it contributed towards the money we were able to donate to our 3 named charities.Thank you once again.
West Littleton Clay Shoot
Thank you ! Your customer service has been amazing. I will not forget.
Just a note to say a big thank you for mending the throat plate for my Charnwood stove we bought from you. We were very impressed with your fantastic service and also for posting it back to us. How refreshing to receive such good old fashioned service. It is the second stove we have bought from you and definatly will not be the last. Many Thanks.
Mark & Lucy Harvey
Thank you to Jon who was incredibly helpful in talking me through what I needed to do to sort out my Gazco electric stove. His diagnosis was spot on and I managed to sort it out.Very grateful for his attentive service.
Thank you for all your support. Jon was wonderful, efficient and a pleasure to have in my house.
Thank you so much for your kind assistance earlier. It is not often these days that customer service personel go the extra mile. I certainly have not experienced it recently and feel very much that for those who do, deserve to know!
Just a note to say how delighted we are with our Morso 6148 which we bought from you and is installed in our kitchen. It burns beautifully and looks terriffic. I am very grateful to you for your freindly and invaluable advice when we visited. It helped with our decision making. We are delighted with the service from Knights and would certainly reccomend you.
Thank you for your excelent service.
We thought you might like to know our Jotul woodburner looks fantastic now its is installed. We have had many happy evenings watching the logs burn.
Just writing to thank you for the gift you donated in aid of the motor neurone disease association. Without your generosity the event would not have been possible.
I would like to commend you for the excelent attention we recieved from the staff we came into contact with. Good old fashioned service is difficult to beat. Thank you all and keep up the first class service. All the best.
Alan & Pat Kerry
I am writing to thank your company for an excellent service. I ended up buying everything from you right down to a brush as I was so happy with the service I recieved.The staff were courtious, kwowledgable, helpful and patient in explaining things to me. We are very pleased with the stove and will not hesitate to recomend you should the opportunity arise.
I am writing to thank you for the excellent telephone advice you gave me regarding my Jotul stove. your advise has been generous and accurate and was extremely helpful. Many thanks again.